Billing and Insurance

Starting July 18, Some MyChart Messages May Be Billed

Johns Hopkins Medicine will begin billing for some nonurgent MyChart messages. While you will not be charged for most messages, some require more time for review and response from your care team, such as assessing a new condition or adjusting medications.

We want to make it as simple as possible for you to manage the costs of services for medical treatment. The information in this section will help you understand costs and the billing process, whom to contact and options for financial assistance.

We highly recommend you review this section carefully before your hospital stay.

Have Questions About Your Bill?

Contact customer service at 1-855-662-3017.

Understanding Your Payment Responsibilities

Planning ahead is very helpful. By discussing expenses in advance with your doctor, your insurer and the hospital, you will be better able to manage and minimize medical bills.

It’s also important for you to know your patient rights and responsibilities.